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Frequently Asked Questions



HOW DO I SELECT THE JUMPER THAT BEST SUITS MY WEIGHT AND ATHLETIC CONDITION?

As we understand that everyone is different, we have created an innovative concept, where you can configure your Jumper and RS (rebound system) in a unique way, adjusting the arc’s hardness, the multiband or just combining colours as you wish.
Ask one of our experts for help, or check out the Strength Customization and Sizes Chart (SCSC) in aerower.com/SCSC to obtain the best combination according to your weight, foot size and physical condition.
Design yours and make your Aerower Jumper1 the one that fits to your needs and preferences!

WHAT IS INSIDE YOUR AEROWER JUMPER1'S BOX?

You will find 2 boxes: in one of them, are your Jumper1 boots and the other has the RS (Rebound System) that you already had configured according your weight and athletic condition, composed by:
· 4 arcs with your hardness selected.
· 2 multibands.
· 2 soles.
· 2 bumpers.
· 1 allen key.
· 4 screws.

WHICH IS THE MINIMUm AND MAXIMUM AGE TO USE THE JUMPER1?

There's no limit of age for using them. The Jumper1 is footwear designed to guarantee safe entertainment no matter your age or physical condition. 
People with health problems should ask a physician before using the Jumper1.

WHAT ARE THE ADVANTAGES TO RUN WITH JUMPER 1 REGARDING CONVENTIONAL SNEAKERS?

It has many advantages, but the most remarkable is generated by the RS (Rebound System), that significantly reduces the jump impact to the joints and ligaments of your body, allowing you to perform safer and healthier physical activities..

DO I NEED TO MAKE A SPECIAL ADJUSTMENT TO MY JUMPER1?

The components that require more attention are:
·Liners: can be washed in a washing machine at 30ºC. Do not tumble dry.
·Soles: if you have used them outdoors, remove stones or any object that could have gotten stuck in them to avoid damaging the floor.
·Fasteners: if it might be difficult to close them, put a drop of machine oil on your finger, lift the buckle and spread over the metal parts.
If you wear the boots outdoors (beach, dirty roads), be sure to dismantle the multi-bands and thoroughly clean each component to remove any remnants of salt or dust. This will prevent future damage. Grease the metal parts.

HOW OFTEN SHOULD I REPLACE THE ARCS AND MULTIBANDS OF MY JUMPER1?

Our Aerower Quality™ System, guarantees maximum quality in all our products. 
All the arcs are 100% factory tested, but after many hours of use, especially when used in uneven terrain, we advise to replace them by new ones, just to ensure optimal performance.
We recommend to replace the multibands every 100 hours of use to avoid the reduction of the rebound effect and to prevent the arcs from suffering overexertion.
For a longer sustainability of the components always starts the sessions by jumping gently for a few minutes, before starting any exercise routine.

CAN THE JUMPER1 DAMAGE THE WOODEN FLOOR OF MY HOME OR GYM?

No, they can´t. 
The Jumper1 soles are specially designed to cover the whole bottom arc, so you can jump upon any surface without damaging it, nor the boots nor the floor.
If you use the Jumper1 on uneven terrain, with dust, water, sand or stones, we recommend to clean before using it in the gym or home.

HOW CAN I MAKE A GUARANTEE CLAIM ON MY JUMPER1?

Aerower guarantees the product´s damages originated by causes previous to their delivery to the final customers, as long as the damage affects the correct operation of it, for a period of 2 (years) from the delivery of the products to the customers. 
The warranty will only cover damages originated by causes prior to the delivery of the products, which have not been caused by the customer, as long as the provided products have been used in accordance with the Manual's User facilitated by Aerower.
In the supposed case that there's any damage in products that has not been occurred due to misuse by the customer that Aerower must respond to, the customer must immediately report the incident to Aerower using the website form indicated at: Aerower.com/contact. Aerower commits itself to receive and repair / replace the product according to the type of damage in question, as long as the final customer sends documentation of the delivery of the product and its flaw to Aerower, with the recorded date of purchase.

MAY I CUT ALL THE BANDS OF MY MULTIBAND?

As the multiband is a fundamental part of the RS (Rebound System), it is advisable to leave at least 2 bands, because they provide hardness to the boot, and help to have a more secure mounting.

How can I be a distributor of aerower products?

Si eres un(a) apasionado(a) del mundo fitness, conoces el sector y sobretodo te gustaría ser Embajador de nuestra Marca, lo primero que debes hacer es registrarte y dejarnos tus datos personales para poder ponernos en contacto contigo. Durante todo el proceso te estaremos acompañando y te guiaremos paso a paso para que puedas superarlos con éxito.

What benefits do I get from being a distributor of aerower products?

The best and greatest benefit that you will have is the peace of mind and security that you will be marketing products that have passed through strict quality controls, which will guarantee satisfied and loyal customers.

You will have full support from the Central Office in the training of trainers (and your own) to teach our fitness programs, through a continuously updated online training system.

You will have our full support in commercial and marketing actions that allow you to grow more and have more and better visibility.

You can place your orders on the web, facilitating administrative management.

DO YOU HAVE ANY QUESTION?

Please fill out and submit this form: aerower.com/product_sales  

WHAT is acadmy jumple?

Jumple Academy is the institution created by Aerower for the development of training programs with jumpers and trainings that match our values and aspirations . That's why Jumple Academy is made up of accredited fitness and training professionals from around the world, with extensive experience in this discipline.

HOW CAN I BECOME A JUMPLE ACADEMY PROGRAM INSTRUCTOR?

If you are passionate about the fitness world, you know the sector and above all you like to lead fun and different training sessions, including the benefits of rebounding to your exercise routines, in addition to promoting a healthy lifestyle, reg strate and give us your personal information so that we can contact you so that you can access all the information you need to join our Aerower family.
You can check the next available courses at jumple.fitness/training

are there jumple courses in online format?

Así es, muchos Trainers de Jumple realizarán cursos también de forma online. Puedes consultar los próximos cursos en  jumple.fitness/training

What requirements do I have to meet to train as a jumple evolution instructor?

You must meet the following 3 requirements:

- At least 6 months of experience as a student of Jumple% u202F classes or certification as an instructor of training programs with jumpers from other brands.

- Possess qualification in any of the following disciplines or similar: aerobics, step, dance, dance styles, activities based on choreographic methodology, etc.

- Have at your disposal some Jumper1 with which to carry out the training. All candidates have a discount voucher to acquire a new Jumper1.

amount and duration of the jumple evolution course for instructors

The duration of the training is 16 teaching hours spread over two days. And the price of the course varies according to the time of enrollment and the country. Check the price of the course at jumple.fitness/training .


DO I GET A DISCOUNT ON THE jumper1 IF I TAKE THE INSTRUCTOR COURSE?

Yes! From Jumple and Aerower we want to make it even easier for you in your training. When you pay for the instructor course, you will receive a 50% discount voucher for the purchase of your Jumper1. In addition, this discount can be improved if you redeem it through your Jumple trainer or trusted Aerower dealer. Contact with your trainer to get the discount.

DO YOU HAVE ANY QUESTION?

Please fill out and submit this form to let us know what we have forgotten to include.

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